Email. SMS. Calls. Chat. One Inbox to Handle It All.
Bring email, SMS, calls, and WhatsApp into one simple platform. Capture leads from all channels, use AI to stay in touch, and never miss a chance to connect.
Unified Communication Hub
All your channels in one place
2,847 leads
1,423 leads
SMS
3,156 leads
Phone
892 leads
8,318
Total Leads Captured
Four Powerful Channels, One Unified Platform
Reach your customers wherever they are. Each one is built to get more replies and works together in one simple system.
Send and receive emails from contact records. Emails log to CRM timeline automatically. Use templates for common replies.
SMS
Send individual or bulk SMS from the CRM. Two-way texting with message history stored on contact records.
Phone Calls
Make and receive calls with built-in VoIP. Call recordings and notes attach to contact records.
Connect WhatsApp Business API to receive and respond to messages inside the CRM inbox. Message history syncs to contact timeline.
CRM Integration Table - How Conversations Connect to CRM
| Communication Event | CRM Action | Example |
|---|---|---|
| Incoming email received | Logs to contact timeline + triggers notification | Lead replies to proposal email → appears in inbox with full deal context |
| SMS reply received | Updates contact record + can trigger workflow | Prospect texts "interested" → moves to "Engaged" pipeline stage automatically |
| Missed phone call | Creates task + logs missed call to timeline | Client calls after hours → missed call task assigned to account owner for next morning |
| WhatsApp message received | Logs to contact timeline + routes to assigned team member | Client sends WhatsApp photo of issue → routed to support team with contact history visible |
| Webchat conversation started | Creates or matches contact + captures chat transcript | Website visitor starts chat → if email provided, matched to existing contact; if new, contact created |
| Conversation assigned/reassigned | Updates contact owner + notifies new assignee | Sales conversation reassigned to senior rep → rep sees full message history and pipeline position |
| Conversation marked resolved | Logs resolution to timeline + can trigger follow-up workflow | Support ticket resolved → CSAT survey sent 24 hours later via automation |
Comparison Table - Centripe vs Intercom vs Zendesk
| Feature | Centripe | Intercom | Zendesk |
|---|---|---|---|
| Unified inbox (email + SMS + chat) | Yes - all in CRM | Yes - standalone | Yes - standalone |
| Built-in CRM | Yes - native | Basic contact profiles | Zendesk Sell (separate product) |
| VoIP phone calls | Yes | No (third-party needed) | Zendesk Talk (add-on) |
| WhatsApp Business | Yes | Yes | Yes (add-on) |
| SMS two-way messaging | Yes | Yes (add-on) | Via integration |
| Contact record + conversation history | Automatic - same system | Requires CRM sync | Requires Sell integration |
| Pipeline management | Yes - native | No | Zendesk Sell (separate) |
| Workflow automations from messages | Yes - trigger workflows from any channel | Yes - Intercom workflows | Yes - Zendesk triggers |
| AI chatbot | Webchat widget (basic) [verify] | Fin AI Agent (advanced) | AI agents (advanced) |
| White-label for agencies | Yes | No | No |
| Starting price | $99/month/unlimited seats | $29/seat/month | $19/month/seat |
Get Started in 3 Simple Steps
Setting up omni channel communication has never been easier. Follow our proven process and start seeing results in the first week.
Connect Your Channels
Link your email, SMS, WhatsApp, and phone systems in minutes. Our platform automatically syncs all your existing contacts and conversation history.
- One-click integrations
- Bulk contact import
- Historical data sync
Manage from One Inbox
View and respond to all customer messages from a single, unified inbox. AI helps route messages and suggests optimal response times.
- Unified message view
- Smart routing
- Quick reply templates
Optimize & Scale
Use AI-powered analytics to understand which channels work best for your business. Automate responses and scale your communication effortlessly.
- Performance analytics
- AI automation
- Scalable workflows
Agency Use Cases
Client Communication Hub for Marketing Agencies
Marketing agencies managing 10+ clients need separate communication channels per client - without logging into each client's inbox. With Centripe's omnichannel inbox, the agency sees all client conversations in one view, filtered by sub-account. A client's customer texts with a question, the agency replies from the CRM, and the message history stays attached to the contact. No Slack threads, no forwarded emails, no lost context. The agency manager can reassign conversations when a team member is out, and the new assignee sees the full history.
Sales Follow-Up Across Channels
A sales rep sends a proposal via email. The prospect doesn't reply. Three days later, the rep sends a follow-up SMS from the same contact record - no switching tools. The prospect replies to the SMS, and the rep sees both the original email and the SMS thread in one view. When the prospect calls back, the call recording attaches to the same contact. Every touchpoint is visible in the pipeline, so the sales manager can see exactly where each deal stands and which channel got the response.
Support Escalation with Full Context
A customer reaches out via webchat about a billing issue. The frontline agent sees the customer's full history: previous purchases, past support conversations, pipeline stage, and account notes. If the issue needs escalation, the agent reassigns the conversation to the billing team. The billing team member picks up the conversation with complete context - no "can you explain the issue again?" The customer gets a resolution, and a follow-up survey triggers automatically 24 hours after the conversation is marked resolved.
Frequently Asked Questions
Everything you need to know about our omni channel communication platform. Can't find what you're looking for? Contact our support team.
Still have questions?
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