AI-Powered Live Chat

Website Chat Widget That Creates CRM Contacts Automatically

Capture more leads and close more deals with AI-powered webchat that engages visitors 24/7. Increase conversions by up to 67% with intelligent conversations that feel human.

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Hi! I'm here to help. What brings you to our website today?

I'm looking for a solution to manage customer support better.

Perfect! I can show you how our AI webchat increases support efficiency by 300%. Would you like to see a quick demo?

Everything You Need to Convert More Visitors

Our AI-powered webchat platform combines cutting-edge technology with proven conversion strategies to help you capture more leads and close more deals.

Automatic Contact Creation

When a visitor provides their name or email in chat, Centripe creates a contact record automatically. If they're already in your CRM, the conversation links to their existing record.

Live Chat Widget

Embed a chat widget on your website. When visitors start a conversation, it appears in your CRM inbox alongside email, SMS, and social messages.

Chat-to-Pipeline

Route webchat leads directly into your sales pipeline. Assign conversations to team members and trigger follow-up workflows from chat events.

Customizable Widget

Match the chat widget to your brand colors and style. Set welcome messages, business hours, and offline behavior.

CRM Integration Table - How Chat Connects to CRM

Chat Event	CRM Action	Example
New visitor starts chat	Creates contact (if email provided) or anonymous conversation	Visitor says "Hi, I'm interested in your plans" → conversation opens in inbox; if they share email, contact created in CRM
Returning contact starts chat	Matches to existing record + shows full history	Existing lead chats again → agent sees previous conversations, emails, pipeline stage, and notes
Chat lead shows purchase intent	Can trigger pipeline stage move via workflow	Visitor asks about pricing and provides company name → workflow moves contact to "Interested" stage
Conversation assigned to agent	Updates contact owner + notifies agent	Chat routed to sales rep based on round-robin → rep picks up with full context
Offline message received	Creates contact + queues message for follow-up	Visitor messages at 2 AM → auto-reply sent, contact tagged "Offline Inquiry" for morning follow-up
Chat conversation resolved	Logs resolution + can trigger automation	Support chat resolved → CSAT survey sent 24 hours later

Comparison Table - Centripe vs Drift vs LiveChat

Feature	Centripe	Drift	LiveChat
Website chat widget	Yes	Yes	Yes
Built-in CRM with pipelines	Yes - native	No (integrations)	No (integrations)
Auto-create CRM contacts from chat	Yes - automatic	Requires CRM sync	Requires CRM sync
Email + SMS + phone in same inbox	Yes - all channels	Chat + email only	Chat focused
AI chatbot	Basic	Advanced (Drift AI)	ChatBot add-on
Proactive chat triggers	-	Yes - behavior-based	Yes - rule-based
Workflow automations from chat	Yes - CRM workflows	Playbooks	Via integrations
White-label for agencies	Yes	No	No
Social messaging (FB/IG)	Yes - same inbox	No	Via integrations
Starting price	$99/month/unlimited seats	Custom pricing	~$19/month/seat

From Setup to Sales in 3 Simple Steps

Get your AI-powered webchat running and converting visitors in minutes, not days.

Add the Widget Code

Copy the embed code from Settings → Webchat and paste it into your website's header or footer. Works with WordPress, Shopify, Wix, Squarespace, and custom sites.

Configure Chat Settings

Set your welcome message, business hours, team routing rules, and widget appearance (colors, position, branding).

Start Receiving Conversations

Website visitors see the chat widget and can start conversations. Messages appear in your CRM inbox. Contacts are created or matched automatically.

Agency Use Cases

Lead Capture for Client Websites

A marketing agency builds websites for clients and needs a chat widget on each site. With Centripe, the agency installs the webchat code on every client site, each connected to the client's sub-account. When a website visitor starts a chat, the lead goes directly into the client's CRM pipeline — not into a separate chat tool. The agency can manage chat responses across all client accounts from one dashboard, or hand off chat management to the client's team. White-label means visitors see the client's branding, not Centripe's.

Sales Qualification from Website Traffic

A SaaS company gets 500 website visitors per day but only 10 fill out the contact form. By adding webchat, visitors who have questions can get immediate answers instead of bouncing. When a visitor asks about pricing or features, the sales team responds in real-time from the CRM inbox. The visitor's chat conversation, along with any follow-up emails or calls, all appear on one contact record. The sales manager sees which website pages generate the most chat leads and adjusts the sales approach accordingly.

After-Hours Lead Capture

A professional services firm gets website traffic outside business hours (evenings, weekends) but has no one to answer chats. With Centripe's offline mode, the chat widget displays a custom message: "We're currently offline. Leave your name and email, and we'll get back to you." The visitor's information creates a CRM contact tagged "After Hours." A workflow sends an automatic email confirmation and assigns the lead to the first available rep in the morning - complete with the visitor's original question from the chat transcript.

Frequently Asked Questions

Everything you need to know about our AI-powered webchat platform.

Just copy the embed code from your Centripe account and paste it into your website. It works with most website platforms without any coding.

The message shows up right in your Centripe inbox. If it's a new visitor, a contact is automatically created for them. If they’ve spoken to you before, Centripe connects them to their current contact record.

Yes, you can change the widget's colour, name, and greeting message. This helps match your brand and makes it feel personal.

Yes, the chat widget is fully responsive. It adjusts well on phones and tablets, so your visitors always enjoy a smooth experience.

When you're offline, the widget switches to an offline mode. Visitors can leave a message. Centripe saves their details, so your team can follow up when you're back.

Webchat is built into Centripe. Every conversation links automatically to the contact's record. No integrations, no extra tools, nothing to set up.

Yes, you can set up automatic replies to greet visitors or respond when no one is available. You can create simple rule-based responses to handle common questions.

Yes, Centripe offers a free trial. You can explore the platform before committing.

Centripe’s webchat is part of the CRM, so there is no extra setup needed. When a visitor chats and shares their email, a contact is created automatically. The entire chat is saved to their contact record, so you won’t lose track of the conversation. From there, you can add them to a pipeline, start a follow-up workflow, or assign them to a team member.

Yes. Webchat conversations appear in the same unified inbox as email, SMS, phone calls, and social media messages. When you open a contact record, you see every conversation across every channel in one timeline. This means your team has full context regardless of which channel the customer uses.

Still have questions? Our team is here to help.

Ready to Convert More Visitors Into Customers?

Start your free 14-day trial today. Setup takes 2 minutes, no credit card required, and you'll see results in the first week or we'll refund your money.

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