Everything You Need for Social Media Success

Stop losing leads in your social media DMs. Centralize social messaging, use AI to respond faster, and transform conversations into conversions.

Unified Social Inbox

See Facebook Messenger and Instagram DMs in one inbox alongside email, SMS, and phone calls. Each conversation links to a CRM contact record.

Lead Capture from Messages

When someone messages your business page, Centripe creates or matches a contact record automatically. No manual data entry - the contact goes straight into your CRM.

Compliance & Security

Connected through Meta's official APIs. Your integration stays compliant with Facebook and Instagram platform policies.

Mobile Access

Respond to social messages from the Centripe mobile App.

Native Integration with Top Social Platforms

Seamlessly connect with Facebook and Instagram through official APIs. Get real-time message sync, advanced features, and full compliance with platform policies.

Frequently Asked Questions

Everything you need to know about our Social Media Messenger platform. Can't find the answer you're looking for? Contact our support team.

Our platform connects to your Facebook and Instagram business accounts through their official APIs. When a message comes in, our AI analyzes the content, determines intent, and either provides an automated response or routes it to your team. You can customize response templates, set up workflows, and train the AI to handle specific types of inquiries.
No installation is required. Our platform is entirely cloud-based and works through a web interface. However, we do offer a mobile app (iOS and Android) for on-the-go management of your social messages.
Yes, our platform uses official Facebook and Instagram APIs and is fully compliant with Meta's terms of service and policies. We maintain our partnership status with Meta to ensure continued compatibility and compliance.
Most users can connect their accounts and start using basic automation in less than 5 minutes. Setting up custom workflows and training the AI with your specific business information might take 15-30 minutes more. Our onboarding wizard guides you through the entire process.
Centripe's AI handles standard questions well. For business questions, accuracy depends on your setup. The better you set it up with your information, the more accurate it will be. You can always go back, review the responses, and make changes to improve them over time.
If a conversation needs a real person, Centripe routes it to the right team member. It uses the rules you've set, like the contact's tag, deal stage, or round-robin assignment. The assigned person gets notified immediately. They can then pick up the conversation with full context, knowing exactly what’s been said before.
Yes, depending on your subscription plan. The Starter plan supports 1 Facebook page and 1 Instagram account, Professional supports 3 of each, and Enterprise offers unlimited account connections.
When the AI detects purchase intent or a request for information, it can automatically collect contact details and add them to your CRM. You can customize lead qualification criteria and set up instant notifications for high-value leads.
Every social conversation automatically links to a contact record in Centripe's built-in CRM. When someone messages your business page for the first time, a new contact is created. Returning contacts are matched to their existing record, so you see the full conversation history.
Our analytics dashboard shows message volume, response times, conversation outcomes, lead conversion rates, and team performance metrics. You can export reports, set up regular email summaries, and create custom dashboards based on your business KPIs.