GoHighLevel users who master their LC Phone features close deals 40% faster than those who don’t. They respond quicker, sound more professional, and waste less time switching between apps.
Your phone system shouldn’t slow you down. It should make every conversation count.
Does This Really Matter?
Smart phone features help you:
- Never miss important calls
- Keep all conversations organized
- Sound like a big company (even if you’re not)
- Track what’s working in your business
LC Phone sits inside GoHighLevel’s platform. Everything connects automatically. No extra logins, no separate bills to track, no headaches.
Most agencies don’t use half of what they’re paying for. Let’s fix that.
Why LC Phone Features Matter for GoHighLevel Users
LC Phone isn’t just a calling tool, it’s built directly into GoHighLevel, so every call, text, and voicemail connects automatically to your contacts and pipelines.
Nothing gets lost, and every conversation stays tied to the lead or client it came from.
When your phone system integrates with your CRM, follow-ups occur more efficiently, and teams remain aligned.
Most GoHighLevel users already pay for these LC Phone features, but never fully use them.
Below, we’ll break down the essential tools that help you save time, close more deals, and work smarter every day.
Essential LC Phone Features Built for GoHighLevel Users
1. Click-to-Call From Anywhere
You see a lead’s phone number in GoHighLevel. One click and you’re talking to them.
No copying numbers. No dialing mistakes. No switching to your phone app.
This works from contact records, pipeline cards, and calendar appointments. Sounds simple, but it saves you 30 seconds per call. Make 50 calls a day? That’s 25 minutes back in your pocket.
The system logs everything automatically. You’ll know exactly when you called, how long you talked, and what happened next.
2. Automatic Call Recording
Every conversation gets recorded and saved to the contact’s profile. You can replay any call anytime.
New team member? Let them listen to your best sales calls. Dispute with a client? Pull up the exact conversation. Want to improve your pitch? Review what worked and what didn’t.
The recordings sync with your contact timeline. You see texts, emails, and calls all together. No more “wait, what did they say last week?”
Some states require you to tell people they’re being recorded. Check your local laws before turning this on.
3. Power Dialer for Outreach
You have 100 leads to call. The power dialer calls them one after another automatically.
It skips voicemails and busy signals. When someone answers, you’re already on the line ready to talk. No waiting, no wasted time between calls.
You can set how long to wait before moving to the next number. Adjust the speed based on your style.
Your team can make 3x more calls per hour with this. More calls mean more conversations. More conversations mean more sales.
4. Custom Caller ID That Builds Trust
People don’t answer calls from unknown numbers. They especially don’t answer calls from different area codes.
LC Phone lets you pick local numbers for each market you serve. Calling someone in Miami? Show a Miami number. Working with clients in Chicago? Use a Chicago number.
People answer local calls. It’s that simple.
You can also set custom caller ID names for your business. Instead of just a number, their phone shows your company name. Looks professional and gets more pickups.
This is another LC phone features option that builds trust instantly.
5. Voicemail Drop (Stop Repeating Yourself)
You leave the same voicemail 30 times a day. “Hi, this is Sarah from ABC Marketing calling about…”
Voicemail drop lets you record your message once. When you hit voicemail, press one button and it plays your recording. You move on to the next call immediately.
Your message sounds natural every time. No fumbling words when you’re tired. No forgetting important details on call number 47.
This feature alone saves successful agencies hours every week.
6. Ring Groups (Share the Load)
One phone number rings multiple people at once. First person to answer gets the call.
This works great for support teams or sales groups. Customers get faster answers. You don’t need complex systems to balance who answers what.
You control who’s in each ring group. Add people, remove people, or adjust settings anytime. Takes about 15 seconds to change.
Calls never go unanswered because someone’s on another line or stepped away from their desk.
7. Call Queues for Busy Times
Sometimes all your people are talking. Call queues hold incoming calls and route them to the next available person.
Customers hear hold music instead of a busy signal. They wait a bit but don’t get frustrated and hang up.
You can set priority levels too. VIP clients jump to the front of the line. Regular calls wait their turn.
The system tracks average wait times. You’ll know if you need more people answering phones during rush hours.
8. Business Hours Settings
Your phone system knows when you’re open and when you’re closed.
Calls during business hours? They ring through normally. Calls after hours? They go straight to voicemail or an after-hours message.
Set different hours for different days. Close early on Fridays? Your phone system handles it automatically.
You can also set up holiday schedules. Your phone won’t bug you on Christmas, but customers still get a professional message.
All part of the powerful LC phone features built into GoHighLevel.
9. Call Whispering and Monitoring
Your new salesperson is on the phone. You can listen in without the customer hearing you.
If they need help, you can “whisper” to them. They hear you, the customer doesn’t. It’s like having a coach right there during the game.
This beats sitting next to someone listening to speakerphone calls. You can monitor from anywhere and help multiple team members.
Great for training. Even better for making sure important calls go well.
10. SMS and MMS From Your Phone Number
Your LC Phone number sends texts too. Not from a separate texting number. The same number that calls also texts.
Customers text you back on the same number they called. Everything stays in one conversation thread.
You can send pictures, PDFs, and videos through MMS. Share quotes, product photos, or how-to guides right in the text conversation.
All messages save to the contact record automatically. Anyone on your team can see the whole conversation history.
11. Scheduled Texts (Set It and Forget It)
Write your follow-up text now. Schedule it to send tomorrow at 10am.
You won’t forget. You won’t have to remember to send it manually. It just goes out automatically.
This works great for:
- Birthday messages to clients
- Appointment reminders
- Follow-ups after meetings
- Weekly check-ins with prospects
Schedule texts days, weeks, or months ahead. The system handles the rest.
12. Two-Way Text Conversations in Real Time
Texts aren’t just for sending. You can have full conversations.
Customer texts you a question at 2pm. Your team member sees it instantly and replies. The customer responds. Your team answers again. It’s just like regular texting.
Multiple team members can see the same conversation. If Sarah starts talking to a customer but leaves for the day, Mike can pick up right where she left off.
No more “I’ll have to call you back to answer that.” Just text them the answer immediately.
13. Call Analytics That Actually Help
Numbers don’t lie. LC Phone shows you:
- How many calls you made and received
- How long calls lasted
- Which team members answered most calls
- What times you get the most calls
- How many calls went to voicemail
Use this data to schedule your team better. If most calls come in Tuesday mornings, make sure everyone’s available then.
See which team members need more training based on call lengths and outcomes. Find patterns in when customers call most.
You can export all this data to spreadsheets. Build custom reports for your boss or clients.
14. Call Tags and Notes
Right after a call ends, add tags and notes. Mark it as “interested,” “not ready,” “callback next week,” or whatever makes sense for your business.
These tags help you sort and filter contacts later. Want to call everyone who said “maybe” last month? Filter by that tag and start dialing.
Notes remind you what you discussed. “Mentioned their budget is $5k” or “Wants to start in March” saves you from asking the same questions twice.
Your whole team sees these notes. Everyone stays on the same page without long meetings to update each other.
15. Number Porting (Keep Your Existing Number)
Already have a business number people know? You can move it to LC Phone.
The technical term is “porting.” It takes about a week, but it’s worth it to keep your established number.
Customers keep calling the same number they always have. You just answer it through GoHighLevel now instead of your old system.
GoHighLevel support walks you through the process. You’ll need some info from your current carrier, but they tell you exactly what to get.
16. Call Forwarding to Any Device
You can forward calls to your cell phone, home phone, or anywhere else.
Out of the office but expecting an important call? Set it to ring your personal phone. Working from home? Forward to your home office line.
You can set forwarding rules based on time of day. Business hours ring the office. After hours forward to your cell. Weekends go straight to voicemail.
Change these settings anytime from your GoHighLevel dashboard. No calling your phone company or waiting for changes to take effect.
17. Conference Calling Without the Hassle
Add multiple people to a call with a few clicks.
You’re talking to a client. They have a technical question. Click to add your tech specialist to the call. Now all three of you are talking together.
No separate conference line. No PIN codes to remember. No “can everyone hear me?” for five minutes.
Works great for team calls too. Get everyone on the phone quickly without separate conference call services.
18. Do Not Disturb Mode
Sometimes you just can’t take calls. Turn on Do Not Disturb and calls go straight to voicemail.
You stay focused on what you’re doing. Customers still leave messages. You call them back when you’re ready.
Set this automatically during lunch breaks, meetings, or deep work sessions. Your calendar can trigger it automatically if you want.
Way better than letting your phone ring and ring while you try to concentrate.
Getting the Most Out of These Features
Don’t try to use everything at once. Pick three features that’ll help your business most right now. Master those first.
Most agencies should start with:
- Click-to-call (saves time immediately)
- Call recording (helps training and disputes)
- Automatic text replies (keeps leads warm)
Once those feel natural, add more features. Build your phone system around how you actually work.
The goal isn’t to use every feature. It’s to make your workday easier and your customers happier.
Conclusion
LC Phone has way more features than most GoHighLevel users realize. You’re probably paying for stuff you don’t know exists.
These features aren’t just technical bells and whistles. They save time, help you sound more professional, and keep you organized.
Start with the basics. Get comfortable. Then explore what else you can do.
Your competition might be using the same platform. The difference is you’ll actually use it better.
Frequently Asked Questions
