Chatbots for ecommerce have changed the way we shop online. They’ve simplified the process. Conversations are smoother, and they’re always ready to help customers.
61% of US consumers say chatbots save time because they are available 24/7. Also, 45% like getting quick answers.
As a business owner, you want your customers to feel welcome. You aim for them to have a great experience and stay loyal.
Thanks to chatbots, customers around the world don’t wait long in queues. They don’t need to explain everything from the beginning.
Chatbots remember previous chats, give correct answers, and assist in reaching a human agent.
With such a big global impact, every business wants the perfect ‘chatbots for ecommerce’ to boost their sales.
The 6 chatbots for ecommerce that can boost sales by 300% are:
1. Aeri by Centripe- The Smartest AI Assistant
Meet Aeri, the revolutionary AI-powered chatbot designed specifically for modern e-commerce businesses. The way it has eased down all the processes is appreciable.
Aeri works on the basis of sentiment analysis, which reflects human behavior all along. AERI changes how customers interact by offering quick, smart answers. This helps shoppers navigate their whole buying journey.
Aeri offers each customer personal attention all day, every day. This support spans from finding products to helping after the purchase.
This approach boosts satisfaction rates and improves conversion metrics. AERI uses advanced natural language processing and deep learning.
It fits smoothly into your e-commerce platform. This lets you have natural, helpful conversations that feel human-like.
Aeri supports customers with product recommendations, order tracking, and technical help. It keeps the personal touch while still managing multiple inquiries.
This approach boosts customer loyalty and brings in repeat business.
Train this chatbot to follow your business guidelines. It will learn more as it goes. It keeps all the data, does cross-selling by suggesting products, and more.
Key Features
- Instant product recommendations based on user preferences.
- 24/7 customer support availability for immediate assistance.
- Real-time order tracking with live purchase updates.
- Personalized shopping experience
- Multi-language communication supporting a global customer base.
- Seamless and secure payment processing to assist checkout.
- Real-time inventory status updates to inform stock availability.
- Hassle-free returns and refunds management processes.
2. ChatBot
ChatBot – Your Smart Customer Helper. ChatBot is a clever computer assistant. It talks to your customers and helps them buy items.
It works 24/7 on your website, apps, and messaging apps, giving quick answers that sound like a real person.
ChatBot uses smart tech to tackle tough questions. It improves at helping customers over time. It’s easy to set up and change to fit any business perfectly.
You can create your ChatBot without any coding. Just drag and drop to make conversations.
The bot can learn about your business. It will give better answers, and you can use it on different websites and apps.
This one is created to answer common questions, gather customer information, and recommend products to them.
Key Features
- Gives continuous support
- Can be built using an easy drag-and-drop setup
- Learns your business to improve interactions over time.
- Handles tough questions by solving complex customer problems.
- Operates across websites, apps, and social media platforms.
- Collects customer information to identify potential buyers.
- Suggests relevant products to help boost sales.
3. Chatfuel
Chatfuel is a well-known chatbot builder. It mainly works with Facebook Messenger and websites. It helps businesses talk to customers automatically and sell more things.
You don’t need coding skills to use it – just drag and drop to build your chatbot.
Chatfuel includes smart AI helpers, like built-in ChatGPT. They can find new customers, provide support, and send personalised messages.
As a Facebook partner, it also works with WhatsApp Business. You get a green verified badge for improved messaging.
Key Features
- Direct integration with ChatGPT and pre-configured AI agents for automated customer interactions.
- Unlimited custom user attribute storage for personalized conversations.
- Scalability through “Redirect to Flow or Block” functionality for reusable chat blocks.
- Automated abandoned cart recovery messages for e-commerce sales boost.
- Loaded with analytics dashboard
- Native support for WhatsApp Business API with multi-agent handling on one number.
4. SnatchBot
A chatbot that works on various platforms like WhatsApp, websites, and Facebook Messenger.
You can make smart chatbots easily, even if you don’t know how to code. They use great AI that understands what people say.
SnatchBot offers ready-made chatbot templates and tools. You can check how well your bot is performing.
It’s very secure and follows privacy rules. This makes it great for large companies that want to connect with customers globally.
Key Features
- Ready-made templates for quick setup.
- Secure and follows privacy rules.
- Understands many languages well.
- Built-in PayPal payments for easy transactions.
- In-depth conversational analytics and reporting.
- Internal business process automation, like HR queries and IT support bots.
5. BotStar
BotStar is known for being really easy to use with its drag-and-drop chatbot builder.
It’s great for marketers and businesses that want to connect with customers in fun and interactive ways.
BotStar works on Facebook Messenger, websites, and live chat. It has AI training tools that help build smart bots.
These bots understand what users want without complex coding.
It also works with popular business tools and marketing platforms, so communication is easier.
Key Features
- Drag-and-drop chatbot builder with no coding needed.
- Built-in AI training tools to create intent-based smart bots.
- Multi-channel bot deployment including live chat widget integration.
- Integration with CRM and popular marketing platforms for seamless workflows.
- Conditional logic and dynamic content insertion based on user inputs.
- Visual analytics and chat history export for monitoring bot interactions.
6.ManyChat
Users love it because it is smooth. There are no complications. A better one if you need something for marketing purposes via Messenger text messages and email.
You can make detailed chatbots with visual builders. It offers over eight tools to help you attract and retain customers.
It works amazingly for online shops like Shopify and payment systems such as PayPal and Stripe. If your business involves selling products online, then this chatbot for e-commerce is ideal.
Its smart features recognise keywords and understand what users want. This helps create better marketing campaigns.
Key Features
- 8+ growth tools to drive inbound traffic and convert leads.
- Multi-platform messaging via Facebook Messenger, SMS, and email.
- Keyword recognition and intent-based chatbot triggers.
- Support for transactions with Shopify, PayPal, and Stripe integrations.
- AI Text Improver to rewrite messages for different tones and languages.
- Dynamic user segmentation to target communication effectively.
Conclusion
These ecommerce chatbot examples show how automated customer service helps your online business grow.
Aeri provides advanced sentiment analysis, while ManyChat has comprehensive marketing tools. Each platform has unique benefits for various business needs.
Before choosing, call a team meeting. Discuss where your ecommerce business is lacking an edge. Think about what kind of chatbot will work out well for your business.
Think of the features that are required. Look for scalability. The costing should not put a dent in the capital.
We are living in an AI world, and without chatbots, the conversion rates will be low. People want instant answers and help.
The right chatbot can lower customer service costs and provide 24/7 support that today’s consumers want.
Businesses with smart automation will stay ahead of their competitors. They will also create great customer experiences that lead to lasting success.
