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Omni-Channel Inbox

EVERY CONVERSATION. ONE INBOX.

Every channel.
One conversation.

Your customers switch between text, email, Instagram, and calls without thinking about it. Centripe's unified inbox keeps it all in one thread per contact — with your AI Employee answering inside every channel.

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✓ Included in every plan ✓ Setup in minutes ✓ No per-use AI fees

UNIFIED INBOX — SARAH MITCHELL

LIVE

TUE 2:14 PM · SMS

Hey, following up on the quote you sent

TUE 6:30 PM · INSTAGRAM DM

Also — can we add the deck railing to it?

Absolutely — I've updated your quote to include the railing ($1,240). Same thread, full history, whichever channel you reply on.

✓ ONE CONTACT · ONE THREAD · THREE CHANNELS

What it does

One inbox that ends the tab-switching forever

Every message, every channel, every team member, and your AI — working from a single conversation per contact.

All channels, one stream

SMS, email, phone calls, webchat, Facebook Messenger, and Instagram DMs land in one inbox — no more six tabs and a sticky note.

Full context per contact

When a customer texts today about an email from last week, the whole history is right there — nobody asks 'can you remind me?'

Team inbox & assignment

Assign conversations, leave internal notes, and see who's handling what — no double replies, no dropped threads.

Your AI Employee lives here

The AI Sales Rep and Receptionist answer inside this same inbox — you see every AI conversation and can take over any thread mid-sentence.

Snippets & templates

Saved replies for the questions you answer daily — personalized with contact fields, sent in two clicks.

Smart notifications

Get pinged for what matters — hot leads, escalations, VIP contacts — not for every 'thanks!'

Getting started

Working for you in minutes, not weeks

No hiring, no training period, no management overhead. Here's the whole process.

STEP 1 — CONNECT

Link your channels

Connect your phone number, email, webchat, Facebook, and Instagram. Existing conversations import with their history.

STEP 2 — ROUTE

Set who sees what

Route by team, client account, or topic. Your AI Employee handles first response; humans get clean handoffs.

STEP 3 — REPLY

Work one inbox

Answer everything from one screen — or from your phone. The channel doesn't matter anymore; the conversation does.

Part of your AI Employee

Omni-Channel Inbox doesn't work alone

The unified inbox is where your AI Employee's conversations happen — every agent reads and writes in the same threads your team sees. Meet the agents working inside it:

AI Receptionist
AI Sales Rep
Social Media Agent
Funnel Designer
Workflow Operator
See the full AI Employee →

Questions

Omni-Channel Inbox FAQ

Which channels are supported?
SMS, email, phone calls, website chat, Facebook Messenger, and Instagram DMs — all in the same inbox. Check the knowledge base for the current channel list as coverage expands.
What happens when a customer switches channels?
Nothing breaks — that's the point. A contact who emails, then texts, then DMs stays one contact with one continuous thread. You reply from the inbox and it goes out on whichever channel they last used, or one you choose.
Can my whole team share the inbox?
Yes — unlimited users on every plan. Conversations can be assigned, mentioned, and annotated with internal notes only your team sees. Role permissions control who can view which client accounts.
Does the AI answer in this inbox too?
Yes — your AI Employee's replies appear in the same threads, clearly attributed, and you can take over any conversation instantly. Nothing the AI says is hidden from your team.

Six channels. Six tabs.
Or one inbox that ends it.

Bring every conversation into one place — free for 14 days on every plan.

Start free — 14 days
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