Centripe

Social Messenger

EVERY DM. ONE INBOX.

Answer the DM before they message a competitor.

Facebook, Instagram, WhatsApp, and Google Business messages land in one inbox — answered from your desktop or your phone, by your team or your AI Employee, with every conversation attached to a real contact.

Included in every plan Setup in minutes No per-use AI fees

INSTAGRAM DM — @northside_marcus

LIVE

Instagram 4

Facebook 3

WhatsApp 2

Google 1

@northside_marcus

do you do composite decking too?

Instagram

2m

Dana Whitfield

is the Saturday slot still open?

Facebook

9m

Priya Raman

sending the photos now — thanks!

WhatsApp

21m

Ortega Property Group

can we get that quote in writing?

Google

34m

@jules.builds

how much per sq ft?

Instagram

1h

What it does

Social messages are leads. They just don't look like it.

A DM asking your price is the same buying signal as a phone call — it just gets treated like a notification and answered eleven hours later.

Every network, one inbox

Facebook Messenger, Instagram DMs, WhatsApp, and Google Business messages arrive together — no account switching, no personal phone required.

Comments become conversations

Someone comments asking your price and gets an automatic DM opening a private thread — which is where the booking actually happens.

Every DM becomes a contact

Conversations attach to a real CRM record with name, number, and history — so a chat from March is still there when they call in July.

AI answers after hours

Your AI Employee handles the first reply at 11pm, books the appointment, and escalates anything it shouldn't answer alone.

Assign to the right person

Route by page, by topic, or by client account, leave internal notes, and see when a colleague is already typing a reply.

Reply from your phone

The mobile app carries the same inbox, so weekend messages get answered without anyone logging into a business account.

Getting started

Connected in ten minutes, no page admin drama

If you can log into your business page, you can finish this setup yourself.

STEP 1 — CONNECT

Link your pages

Authorise Facebook, Instagram, WhatsApp, and Google Business Profile. Existing conversations pull in, so nothing looks empty on day one.

STEP 2 — ROUTE

Decide who answers

Choose which accounts your team handles, which the AI takes first, and what should always be escalated to a human.

STEP 3 — REPLY

Work one inbox

Answer everything from one screen, with each conversation logged against the customer and their full history sitting right there.

Part of your AI Employee

Social Messenger doesn't work alone

The Social Media Agent publishes the post that starts the conversation; Social Messenger is where that conversation gets answered — same contact, same inbox, same history. Meet the rest of the team:

Questions

Social Messenger FAQ

Which networks are supported?
Facebook Messenger, Instagram DMs, WhatsApp, and Google Business messages — all landing in the same inbox alongside your calls, texts, and webchat.
Do I need to hand over passwords?
No. Pages connect through each platform's official authorisation and access can be revoked at any time from the platform itself. Agencies connect client pages without sharing logins.
Can it reply automatically?
If you want it to. Your AI Employee can take the first reply, answer common questions, and book appointments — or stay off entirely while your team handles everything manually.
Is there a limit on messages or accounts?
No per-message fees and no cap on connected accounts, including client accounts if you're running Centripe white-labeled.

There's an unread DM asking your price.
It's been there since last night.

Put every social inbox on one screen and answer while they're still deciding — free for 14 days on every plan.