Centripe

Workflow Operator

REPLACES MANUAL OPS WORK

Automations that make decisions, not just moves.

Traditional automation follows rules. The Workflow Operator adds judgment — reading messages, scoring intent, and routing every contact to the right next step, so your pipeline runs itself.

Included in every plan Setup in minutes No per-use AI fees

WORKFLOW — INBOUND LEAD TRIAGE

LIVE

NEW FORM SUBMISSION · 'Need a quote ASAP, water heater died this morning'

Intent detected: emergency + high urgency. Scored 94/100. Routing to same-day sequence, tagging HOT, alerting on-call tech via SMS.

NEW FORM SUBMISSION · 'Just researching options for next year'

Intent: early research. Scored 31/100. Enrolled in 12-month education nurture, monthly touchpoints, no sales alert.

✓ 2 LEADS ROUTED · 0 HUMAN MINUTES SPENT

What it does

The judgment layer your automations were missing

Add AI steps anywhere in your workflows — every 'if this, then that' becomes 'read this, decide that.'

AI steps in any workflow

Drop AI decision blocks into any automation — classify, extract, summarize, or decide, right in the flow builder.

Lead scoring that reads

Scores leads on what they actually wrote and did — not just which form they filled — so your team calls the right people first.

Intent-based routing

Emergency vs research, complaint vs question, hot vs tire-kicker — every contact lands in the sequence that fits.

Smart segmentation

Builds and maintains segments from behavior and language automatically — your lists stay accurate without list hygiene days.

Data cleanup

Normalizes names, catches duplicates, fills gaps from conversation context — the CRM stays clean while it works.

Triggers across everything

Kick off flows from calls, chats, forms, emails, pipeline moves, or appointments — one brain across every channel.

Getting started

Working for you in minutes, not weeks

No hiring, no training period, no management overhead. Here's the whole process.

STEP 1 — PICK

Choose a workflow

Start with your highest-volume flow — usually inbound lead triage or missed-call follow-up. Templates included.

STEP 2 — INSERT

Add AI decisions

Drop an AI step where a human used to eyeball things: 'score this,' 'classify that,' 'route accordingly.'

STEP 3 — RUN

Let it operate

It processes every contact instantly and consistently. Review its calls in the log and tighten the rules anytime.

Part of your AI Employee

Workflow Operator doesn't work alone

It's one of six skills in your AI Employee — they share one brain, one contact record, and one goal: growing your pipeline. Meet the rest of the team:

Questions

Workflow Operator FAQ

How is this different from regular automation?
Regular automation follows exact rules — if form A, then email B. The Workflow Operator reads and interprets: it understands 'my water heater died' is urgent even though no rule mentioned water heaters.
Can I see why it made a decision?
Yes — every AI step logs its input, its decision, and its confidence. You can audit any routing choice and adjust the instructions in plain language.
Do I need technical skills to set it up?
No. AI steps are configured in plain language inside the visual workflow builder: 'Score this lead 1–100 based on urgency and budget signals' is a complete configuration.
What if it makes a wrong call?
You set guardrails — confidence thresholds, human-review queues for edge cases, and fallback paths. It handles the clear 90% and flags the ambiguous 10%.

Stop being the router
in your own pipeline.

Add AI judgment to your first workflow today — free for 14 days.