ANSWERS THAT TRIGGER ACTION
Feedback that does something besides sit in a report.
Send a survey after the job, and every answer lands on the contact record — a happy score asks for a review, an unhappy one alerts you before it becomes a public rating.
POST-JOB SURVEY — LAST 30 DAYS
How likely are you to recommend us?
1
2
3
4
5
6
7
8
9
10
Promoters (9–10)
74%
Passives (7–8)
19%
Detractors (1–6)
7%
9–10
Review request sent — 62 this month
1–6
Owner alerted — thread opened within 2 min
What it does
Surveys built to change what happens next
Collecting the answer is easy. The value is in what fires the moment somebody scores you a nine — or a four.
Review requests on autopilot
High scores get an immediate ask for a Google review, with the link, while the job is still fresh in their mind.
Catch problems privately
A low score alerts an owner straight away and opens a conversation — before the same words land on a public review page.
Answers on the contact record
Every response is stored against the customer, so the next person who speaks to them knows how the last job went.
Conditional questions
Ask follow-ups only where they're relevant, so most people finish in twenty seconds and the unhappy ones get room to explain.
Send by SMS or email
Trigger the survey when a job is marked complete, an appointment ends, or a deal closes — no exports, no chasing.
Trends worth reading
Scores by team member, service, and location over time, so you can see whether it's a person, a process, or a bad week.
Getting started
From job complete to review posted, hands off
Set the trigger once and every finished job runs the same loop after that.
STEP 1 — BUILD
Write a short survey
Start from a rating, NPS, or post-job template. Add conditional follow-ups only where you actually need detail.
STEP 2 — TRIGGER
Decide when it sends
Fire it when a job is marked complete, two hours after an appointment, or when a deal closes — by SMS or email.
STEP 3 — ACT
Branch on the answer
Happy customers get a review link. Unhappy ones alert an owner and open a thread. Nothing waits for someone to read a report.
Part of your AI Employee
Survey Builder doesn't work alone
The survey collects the answer; your AI Employee handles the conversation it starts — following up on a complaint or thanking someone who left a review. Meet the rest of the team:
Questions
Survey Builder FAQ
Can it ask for a Google review automatically?
Where do the answers go?
Can I trigger surveys from a workflow?
Is there a limit on responses?
The customer you finished with yesterday
would have left a review if you'd asked.
Send the survey automatically and turn good jobs into public proof — free for 14 days on every plan.