Give your Guests a wonderful experience to turn them into Regulars.
Every order, booking, and visit is a chance to bring guests back. Keep guest details, follow-ups, offers, and reviews linked with Restaurant CRM Software. . This way, every customer feels remembered and has a reason to come back.
First Visit
Guest walks in or makes a booking
Offer Sent
Personalized offer sent to guest
Review Request
We request feedback after their experience
Repeat Visit
Happy guest return again and again
Stronger relationships. More repeat visits. Higher lifetime value.
Elena Carter
- ✉️ elena.carter@email.com
- 📞 +1 (555) 123-4567
- 🗓️ Last visit: May 18, 2024
- 🏷️ Prefers: Italian, Wine
Upcoming Reservation
May 24, 2024 · 7:00 PM · Table for 2
Recent Order
May 18, 2024 · Dine-in · $56.80
Latest Review
★★★★★ 5/5
CRM Overview
New Guests
Offers Sent
Reviews
Repeat Visits
Busy Kitchens, Faster Days,
That's Restaurant Life.
Doing Too Many Things at Once
Orders are coming in from tables, the counter, and delivery apps at the same time.
Tables are waiting while guests look around, expecting someone to attend them.
Reviews are being posted, and even one bad review can spread before anyone gets time to respond.
Guests are asking questions on social media, but they didn’t get a reply.
Run Your Resturant, We'll Handle the Rest.
One CRM, Every Geust. Every Channel.
You are Busy Serving Guests. But Too Busy to Make them Come back.
Better lead capturing, nurturing them, and closing the deals with real estate CRM software.
Guest Data Lives Everywhere Else
Guest data sits across POS, delivery, calls, social, and reviews, making preferences and return opportunities hard to see.
Delivery Orders Hide Guest Relationships
You receive orders, not relationships. Guest names, preferences, and direct return paths stay locked inside delivery apps.
Manual Marketing Always Starts Late
Birthday offers and win-backs matter, but rush hours delay messages while guests forget you and choose elsewhere.
One Offer Cannot Fit Everyone
Regulars, new guests, families, and inactive customers need different messages. Generic promotions feel irrelevant and ignored.
Happy Guests Leave No Reviews
Satisfied guests often leave quietly, while unhappy guests post publicly before your team can respond and recover.
You Cannot Spot Fading Guests
Without visit history, loyal, fading, and lost guests look the same, so win-back moments get missed.
Manage Every Guest, Visit, Order, and Follow-Up in One Place
Centripe helps you collect guest info. You can understand their behaviour and send personalised campaigns. It also lets you manage reviews. You can automate follow-ups, all from one screen with crm software for restaurants . No need to switch between multiple tools.
AI support
Handle calls, chats, reservations, and guest questions, even when staff are busy. AI does the routine work, so you can focus on giving better services.
Guest profiles
Know what your guest prefers, on what day they visit often, order patterns, birthdays and feedback.
Personalized marketing
VERY IMPORTANT! Send offers based on guest type, favorite items, visit frequency and behavior.
Automated follow-ups
Send thank-you messages, request reviews, Anniversary offers, and marketing campaigns.
Review management
Request reviews from happy guests and collect private feedback when something goes wrong.
Franchise control
Manage campaigns, guest data, reviews, and performance across multiple locations.
Send Offers Guests Care About, Right When Your Restaurant Needs Them
Great marketing works for both sides: guests receive offers that feel useful, and restaurants fill the moments that need attention. Send offers based on guest behaviour, business needs, and timing. Don't send the same message to everyone.
Right offer →
Right time →
Slow Weekdays
Delivery Apps Take Over
Private Dining Open
Guests Stop Visiting
First-Time Guests
High Spenders
AI responds faster in a humanized and personalized way
AI responds faster in a humanized and personalized way
Website Chat
Phone Call
Staff Copilot
Social Message
AI Chat Handles Questions
Guests ask about menus, tables, or dietary needs. AI replies, captures details, then alerts staff quickly.
Voice AI Answers Calls
Guests call during rush hours. AI understands requests, collects booking details, and reduces missed calls fast.
Staff AI Shows Context
Staff need guest context quickly. AI shows visits, preferences, notes, and suggested next steps for action.
AI Detects Guest Sentiment
Guests seem unhappy or confused. AI highlights concerns, helping your team respond at the right time.
Social AI Manages Messages
Guests message on Instagram or Facebook. AI answers common questions and keeps every conversation moving forward.
AI Creates Guest Insights
AI turns orders, visits, reviews, and messages into clear insights your team can use daily.
Social gets them in. Reputation brings them back.
One CRM, Every Geust. Every Channel.
Guests discover restaurants through posts, photos, offers and social updates. But they check reviews and ratings before they order or book. With Centripe, you can easily keep social media, guest messages, reviews, and feedback connected.
Post Seen
Join us this Saturday & Sunday for fresh bites and good vibes.
Message Asked
Review Checked
Bistro Eastside
Amazing brunch and even better service! The avocado toast was incredible.
Visit Booked
Social Posts and Offers
Share menu updates, events, specials, and campaigns that bring guests in.
Guest Messages
Manage questions from social channels before they sit unanswered.
Review Requests
Ask happy guests to share their experience at the right time.
Feedback Management
Collect concerns privately and respond before small issues become public.
Reputation Tracking
See reviews, ratings, and guest feedback in one clear place.
Trust Before They Visit
Show guests that your restaurant is active, responsive, and worth choosing.
Keep Every Location Connected and Work Like One Brand
Every guest at every branch should have the same hospitality experience. Keep their data, reviews and offers connected. This spreads positive word of mouth for your brand.
DOWNTOWN AUSTIN
RIVERSIDE DISTRICT
YOUR BRAND
Across All Locations
EASTSIDE AUSTIN
CITY CENTER
Guest Data Across Branches
Know your guests even when they visit another location.
Location-Based Campaigns
Send offers by branch, city, or guest type.
Consistent Guest Experience
Keep service, messages, and follow-ups aligned.
Branch Performance
See which locations drive more visits, reviews, and campaign responses.
Build a Restaurant Guests Remember and Return To
You have everything you need. Guest data, marketing, reviews, reservations, loyalty, and automation are all in one simple system. Less time on follow-ups. More time creating great experience.
Frequently Asked Questions
Still have questions?